Employment opportunities

As a well-established family owned Irish company in operation since 1984 located in Sandyford, Dublin 18, we specialise in workspace solutions, in that we offer a full turn-key solution to all office requirements across workplace technology, commercial interiors including home office solutions and stationery and office supplies.

Our software team, as part of our workplace technology solutions is a dynamic group of digital transformation specialists.

During the day, we teach everyone from customers to our colleagues how to leverage digital technologies by providing technical consulting about Laserfiche. We train. We strategize. We inform. We’re the experts on process automation software and we help others become experts, too.

We’re looking for an intelligent, outgoing, and creative problem-solver with strong presentation skills and an appetite for technology. Join us and become part of a fantastic team of charismatic and socially outgoing techies!

From dealing with cloud and on-premise globally recognised solutions through innovative mobile and capture technologies, you will help our customers find the magic solution!

Responsibilities Include:

• Become an expert on all aspects of Laserfiche (Enterprise Content Management Software) and other complementary technologies, cloud and on-premise.
• Deliver first-class software solutions using a combination of out of the box Enterprise software and custom-coded solutions tailored to an organization’s business needs
• Analyse business needs and requirements to design and implement new solutions
• Write documents detailing custom solutions provided to prospective customers and framing the scope of the engagement
• Provide post-implementation support (including troubleshooting, maintenance, and training)
• Establish strong working relationships with partners, clients, and team members

What you will need:

• Bachelor’s degree. Computer science, physical sciences, engineering, math, or related technical field preferred. We welcome applications from recent graduates with relevant experience!
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Demonstrated ability to learn new software applications.
• Familiarity with Windows client/server operating systems, Web protocols (e.g., HTTP, ASP, XML, etc.) is a plus.
• Knowledge of Visual Basic or object-oriented programming, C++ and C#, familiarity with TCP/IP-based networking, and Regular Expression a plus.
• Experience working with SQL Server or Oracle databases desired.
• Web development skills (JavaScript, CSS, HTML) preferred.
• Understanding of hardware, networking, and scripting concepts.
• Competency in Office Suite (Word, Excel, PowerPoint, etc.)
• Resourcefulness and creativity in finding solutions
• Ability to maintain professionalism and remain positive under pressure
• Enjoy working with people whether they are clients, peers, or management
• Strong attention to detail
• Self-starter mentality and team-player attitude
• Demonstrated ability to explain complex concepts to non-technical audiences.
• Experience with Business Process Automation helpful
• Full Clean Driving License – as some Travel will may be required.

We are eager to meet people with a strong work ethic and people who take pride in their work. Salary will be negotiable based on experience. This is a full-time position, Monday – Friday from 9am – 5.30pm. If you are interested in meeting us, please get in touch via careers@bizquip.ie

As a well-established family-owned Irish company in operation since 1984 located in Sandyford, Dublin 18, Bizquip specialise in workspace solutions, we offer a full turn-key solution to all office requirements across workplace technology, commercial interiors including home office solutions and office supplies.

Our Workplace Technology Service team proactively support our large customer base of Government, Corporate and Commercial Customers.

The term technology can be vague, but at Bizquip we specifically focus on creating a “Smart Workplace” environment for our clients. We advise, supply and support workplace technology solutions that enables collaboration, automation and digitalisation.

We provide a complete managed service of workplace technology solutions including:

▪️ Managed Print Services
▪️ Audio Visual & Video Conferencing Solutions
▪️ Business Process Automation and Document Workflow Solutions
▪️ Collaboration Solutions – Cloud based Desk & Meeting Space booking & Visitor Management platforms
▪️ Smart Workplace Technology – Building & Occupancy Analytics and Digital Signage

We are seeking to hire a Service Administrator to join our team to assist with providing our technology clients superior customer support.

Role Requirements:

• Call handling, logging calls via phone and email for clients
• Provide 1^st line support to clients with minor technical queries over the phone (continuous training will be provided)
• Managing clients inbound service requests via phone / email
• Assigning jobs to the engineering team and scheduling technical client visits
• Liaising closely with field operations / engineers and sales teams
• Order management of stock replenishments and various Workplace Technology solutions

Candidate Requirements

• Minimum of 2 years relevant experience in a fast paced, customer service / technical environment
• Strong working experience of Microsoft Office products
• Excellent telephone manner
• Assertive and confident, able to build rapport with customers and team of engineers and technical architects
• Ability to be flexible willingness to learn and implement new skillsets.

We are eager to meet people with a strong work ethic and people who take pride in their work. Salary will be negotiable based on experience. This is a full-time position, Monday – Friday from 9am – 5.30pm. If you are interested in meeting us, please get in touch via careers@bizquip.ie