July 17, 2026

What are managed print services?

hp office mfd in use in a workplace environment

Despite the significant growth of digital transformation, printing remains an essential part of day-to-day business for most organisations in Ireland.

Contracts, invoices, HR documentation, healthcare records, educational materials, client presentations and customer communications still rely on secure, reliable printing.

For many organisations, printing has simply evolved over time without any real strategy.

New printers added as departments grew, consumables ordered reactively, devices procured from multiple manufacturers coexist on the network, and nobody has complete visibility of what printing costs overall.

The result is more than often an unmanaged print environment that is often more expensive, less secure and harder to support than it needs to be.

This is where the introduction of managed print services (MPS) can make a significant difference.

Rather than focusing solely on printers, a modern managed print service helps organisations optimise their entire print infrastructure, improve security, reduce waste and support today’s hybrid workplace.

Understanding how MPS works can help you make more informed decisions about your long term workplace technology strategy.

Managed print services are the proactive management, monitoring and optimisation of an organisation’s printing and document infrastructure by an outsourced MPS partner. Instead of simply supplying printers and receiving support when something breaks, an MPS provider continuously manages the print environment through a combination of technology, monitoring tools and expert support.

A fully managed print service typically includes:

  • Ongoing fleet assessment & optimisation
  • Automated consumables management
  • Preventative maintenance
  • Break-fix support
  • Remote device monitoring
  • Usage reporting and analytics
  • Security recommendations
  • Print management software
  • User support
  • Automatic firmware updates and patches

MPS providers’ objectives should be straightforward:

Deliver the right print infrastructure for your organisation while reducing unnecessary costs, minimising downtime and improving security.

Many businesses don’t realise how much time and money is spent managing printing until it is analysed properly.

Common challenges include:

Without visibility, organisations often purchase supplies independently, replace devices inconsistently and maintain more printers than necessary.

A Managed Print Service provides reporting that helps identify opportunities to consolidate devices, control costs, and improve efficiency.

Many organisations cannot accurately answer questions such as:

  • Which departments print the most?
  • Which devices are underused?
  • Which printers generate the highest service costs?
  • How much colour printing is taking place?

Usage reporting provides the information needed to make informed decisions.

Internal IT teams frequently spend valuable time dealing with:

  • Print driver issues
  • Ad-hoc printer issues
  • Toner requests
  • User support & device troubleshooting

With an MPS agreement, much of this day-to-day administration can be transferred to the outsourced partner, allowing IT teams to focus on higher-value projects, reducing the internal burden on IT.

Different manufacturers, multiple suppliers and ageing equipment often lead to inconsistent service levels.

A single managed print service provider offers one point of contact for support, maintenance and ongoing management.

Although services vary between providers, a comprehensive Managed Print Service generally follows several key stages.

The process begins by understanding the existing print environment.

This typically includes:

  • Current devices
  • Print volumes
  • Departmental usage
  • Device age
  • Running costs
  • Security considerations
  • User requirements

The assessment identifies opportunities to improve efficiency rather than simply replacing equipment on a like-for-like basis.

Many organisations often accumulate a range of printers & MFDs over several years, catering for growth or changes in printing requirements.

An assessment may identify opportunities to:

  • Reduce unnecessary devices
  • Standardise equipment
  • Improve device placement
  • Introduce multifunction devices where appropriate
  • Better match devices to user requirements

The goal is to improve productivity rather than simply reducing printer numbers.

Most MPS providers monitor devices remotely using a secure data collection agent, such as Bizvision.

This allows providers to identify issues before users report them, including:

  • Low toner alerts and device readings
  • Service alerts & device faults
  • Maintenance requirements
  • Consumable levels
  • Device usage reports

This proactive approach helps minimise downtime and significantly reduces internal resource requirements.

Most managed print service providers proactively manage device readings and consumables, automatically sending replacement toners based on device usage & toner levels for all networked print devices.

This reduces the need for ongoing internal management and helps maintain business continuity.

A managed print service includes ongoing technical support throughout the support agreement.

Depending on the agreement, ongoing support includes:

  • Remote diagnostics
  • On-site & remote support
  • Preventative maintenance
  • Regular firmware updates
  • User assistance & training

Today’s multifunction printers are sophisticated network-connected devices.

Like any endpoint connected to the corporate network, they require appropriate security controls.

Print security has become increasingly important as organisations adopt hybrid working and strengthen their cyber security posture.

According to Quocirca’s Print Security Landscape 2025, 56% of organisations reported experiencing a print-related data loss during the previous year, while organisations using Managed Print Services reported significantly higher satisfaction with their print security provider than those managing print internally.

A Managed Print Service provider can help organisations implement measures such as:

  • Secure print release
  • User authentication
  • Device hardening
  • Firmware management and regular security updates
  • Secure scanning workflows
  • Audit trails
  • Print & scan activity reporting and archiving
  • Policy-based printing

While MPS forms part of an organisation’s overall security strategy, it should complement, rather than replace, broader cyber security controls.

The role of printing has changed as modern work has evolved.

Employees now work from offices, home offices and shared workspaces. Documents increasingly move between digital and paper workflows.

Modern managed print services therefore focus on much more than printing.

Increasingly, organisations expect providers to support:

  • Cloud printing
  • Secure mobile printing
  • Digital document workflows
  • Scan-to-cloud services
  • Integration with business applications
  • Hybrid working environments

Quocirca’s 2025 research found that organisations increasingly view MPS as supporting wider digital transformation initiatives rather than simply managing printers.

Although reducing costs is often a key objective, effective managed print services focus on improving overall efficiency.

Savings can come from several areas:

Replacing multiple underused printers with appropriately specified multifunction devices can reduce support costs and maintenance requirements.

Automated monitoring, consumables management and service scheduling reduce manual administration.

Proactive maintenance helps reduce unexpected downtime.

Reporting enables organisations to identify unnecessary printing and make informed policy decisions.

The exact financial benefit varies considerably depending on an organisation’s existing print environment and should always be assessed individually.

Not all managed print services are delivered in the same way.

When evaluating providers, consider questions such as:

  • Will they assess our existing environment before recommending changes?
  • Can they support multiple manufacturers if required?
  • How big is their service department & technical support team?
  • Do they outsource any services?
  • How proactive is their monitoring?
  • What security capabilities are included?
  • What reporting is available?
  • How quickly do they respond to faults?
  • Can the service scale as our organisation grows?
  • Can they support cloud-based and hybrid working?

The provider should demonstrate an understanding of your wider business objectives, not simply recommend new hardware.

Across Ireland, organisations continue to face pressure to improve operational efficiency while maintaining strong security standards.

For many businesses, managed print services provide:

  • More predictable operational costs
  • Improved device reliability
  • Better user experience
  • Reduced administrative burden
  • Enhanced visibility
  • Improved document security
  • Support for hybrid working
  • Access to specialist expertise

Whether you’re operating a single office in Dublin or managing multiple locations across Ireland, an effective print strategy can contribute to wider workplace efficiency.

At Bizquip, we work with organisations across Ireland to help them take control of their print environments.

Our approach begins with understanding how your organisation works, identifying where inefficiencies exist, and recommending practical improvements based on your operational requirements.

Depending on your needs, this may include:

  • Managed print assessments
  • Multifunction device supply
  • Print management software
  • Secure print release solutions
  • Ongoing maintenance and support
  • Fleet optimisation
  • Usage reporting
  • Advice on modern workplace printing

Rather than treating printers as standalone devices, we help organisations develop print environments that support productivity, security and long-term operational efficiency.

A well-managed print environment helps organisations improve visibility, strengthen security, reduce administrative effort and support the way people work today.

As hybrid working, cloud services and cyber security continue to shape the modern workplace, printing should be viewed as an integrated business process rather than an isolated IT function.

If your organisation has never reviewed its print environment, now is an excellent opportunity to assess whether your existing infrastructure is delivering the performance, reliability and value your business expects.

Contact Bizquip today to arrange a Managed Print Services assessment and discover how a smarter approach to print management can support your organisation.

Speak to an MPS specialist today:

Arrange a free print audit with our team

Here are answers to some of the questions we get asked a frequently:

In most office environments, yes! There may be some occasions whereby a managed print service may not be necessary, particurlarly for organisations with minimal printing requirements.

There is no fixed price for Managed Print Services, as costs depend on a variety of factors such as the number of devices, monthly print volumes, service requirements and whether hardware is included.

Most providers offer either a cost-per-page model, a fixed monthly service or a combination of both. The best way to obtain an accurate quotation is through a print assessment, allowing the provider to recommend a solution tailored to your organisation’s needs.

Smaller businesses can often be fully operational within a few days, while larger or more complex environments may require a phased rollout over several weeks. Careful planning, collaboration & testing are the key factors in achieving a larger scale MPS implementation ensuring minimal disruption to users.

Absolutely. In fact, many small businesses can benefit significantly from Managed Print Services, provided the service is tailored appropriately to their needs.

The misconception is that MPS is only suitable for large organisations with dozens of printers. While larger businesses often see the greatest absolute savings, smaller businesses can gain meaningful operational and financial benefits without adding unnecessary complexity.

A managed print service often includes leased hardware, but it also provides the expertise, technology and ongoing management needed to keep the entire print infrastructure secure, reliable and cost-effective. For most medium to large organisations, the value comes not from the lease itself, but from the ongoing management and optimisation of the print environment.

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